Warranty Policy

 1. General Policy

36 months abroad

1)       Default by company issue date Primary distributor + sales certificate, calculated by date of sale

2)       Domestic 24 Months

3)       From company shipment date

2. First Level Service Point

1)         Service Location

2)         Company Headquarters and Hong Kong Maintenance Point, Priority Mail Back to Company

3)         Maintenance cycle

4)         transportation time plus maintenance time, within one month.

3. Second Level

1)         Service Point

2)         Service location

3)         The location of the after-sales service provider

4)         Maintenance support

5)         product maintenance training and technical support Maintenance cycle

6)         control in one week.

Thank you for choosing this product. Please read the Product Warranty Card carefully and keep it properly to be fully entitled to the perfect after-sales service support.

We will provide you with after-sales service according to the standard product warranty commitment. Please check the official website for details of after-sales service policy. Some of the information is excerpted as follows:

1. The warranty period starts from the date of the first purchase of the product, and the purchase date is subject to the invoice date of the purchased product. If there is no valid invoice, the warranty period will be calculated from the date of delivery. If the invoice date is later than the actual delivery date of the product, the warranty period shall be calculated from the actual delivery date of the product.

2. No warranty coverage (only some of the information is excerpted, please refer to the after-sales service policy for details)

① Exceeding the specified warranty period;

② Failure or damage caused by misuse, accident, modification, improper physical or operating environment, natural disaster, surge and improper maintenance or storage;

③ Failure or damage caused by the products, software, services or behaviors of a third party;

④ Normal decolorization, wear and consumption during the use of the product;

⑤ The product can run normally without interruption or error;

⑥ Data loss or damage;

⑦ Consumable parts, except for the failure due to material or process defects;

⑧ Failure to show valid warranty certificate and valid original purchase invoice or receipt, alteration, replacement or tear of original serial number label, absence of serial number or inconformity of product model or number on warranty certificate with actual product;

⑨ Any other circumstances in which the product is not used in accordance with the attached instructions or operation manual, or the product is not used in the intended function or environment, and it is confirmed that you have violated the operation manual.

3. NNPO will not be responsible for the additional promises made to you by the seller or any third party, and you should ask these third parties to fulfill them.

User name:                                     

Detailed address:                          

Tel:                                                 

Model:                                          

S/N:                                              

Date of purchase:___ MM__ DD__ YY

Seller:                                           

Tel:                                               

Notes:

1. You will be entitled to the free warranty within the warranty period and preferential service beyond the warranty period with this card.

2. This Warranty Card is only applicable to the products stated in it, which is valid after being sealed by the sales unit.

3. The warranty terms of special items shall be subject to the specific purchase and sale contract.